Introduction
ClinicPro (“we”, “our”, “us”) provides cloud-based clinic management software designed for healthcare professionals, clinics, and medical organizations.
We are committed to protecting your privacy and ensuring that your personal and health-related data is handled securely, transparently, and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you use ClinicPro.
Information We Collect
1. Account Information
When you create or use a ClinicPro account, we may collect:
- Name
- Email address
- Phone number
- Clinic / organization details
- Login credentials
- Billing and subscription details
We also maintain security logs to protect accounts and prevent unauthorized access.
2. Patient & Clinical Data (Customer Data)
ClinicPro allows clinics to manage patient records. We process data entered by you, such as:
- Patient details (name, age, gender, contact info)
- Medical history and prescriptions
- Appointments and treatment records
- Reports, attachments, and documents
- Any other health-related information
Important:
ClinicPro acts as a data processor for this data. The clinic/doctor is the data owner.
3. Automatically Collected Data
When using ClinicPro, we may collect:
- IP address
- Browser/device details
- Login activity
- Pages visited and usage patterns
- System logs and error reports
This helps us improve performance, security, and user experience.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze usage behavior
You can control cookies through your browser settings.
How We Use Your Data
We use your data for the following purposes:
Service Delivery
- Manage appointments, prescriptions, billing, and clinic workflows
- Maintain system performance and uptime
Communication
- Send updates, alerts, invoices, and important notifications
- Provide customer support
Improvement & Analytics
- Analyze usage patterns
- Improve features and performance
AI & Automation Features
ClinicPro may offer AI-powered features.
- Data is processed only to provide functionality
- We do NOT use your data to train AI models
- All AI processing happens in a secure environment
Data Sharing
We do NOT sell your data.
We may share data only with:
Trusted Service Providers
- Hosting (servers/cloud)
- Email/SMS/WhatsApp providers
- Payment gateways
Legal Requirements
- If required by law or government authorities
- To prevent fraud or protect safety
Business Transfers
- In case of merger or acquisition (with safeguards)
Data Storage & Transfers
Your data may be stored on secure cloud servers.
We ensure:
- Encryption
- Access control
- Secure infrastructure
If data is transferred internationally, we follow appropriate safeguards.
Data Security
We follow industry-standard practices:
- Encrypted data transmission (HTTPS)
- Secure server environments
- Access control & authentication
- Activity monitoring
However, no system is 100% secure.
Data Retention
- Account data is stored as long as your account is active
- Patient data is controlled by the clinic
- Data may be retained for legal/compliance requirements
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Delete your data
- Restrict processing
- Withdraw consent
- Request data portability
Patients should contact their clinic directly for medical records.
Contact Us
For any privacy-related queries:
Policy Updates
We may update this Privacy Policy from time to time.
Updates will be posted on this page with the latest revision date.
Last Updated
April 2026
